Shipping policy

Shipping & Delivery Policy

AdeM by Hand

At AdeM by Hand, every piece of jewellery is individually handcrafted with care, precision and attention to detail. We are committed to ensuring that your jewellery is beautifully presented, securely packaged and delivered safely.

1. Production & Processing Times

All our jewellery is handcrafted to order.

Our standard production time is 7–14 working days, excluding weekends and UK bank holidays. The estimated delivery time for each design is provided on its individual product page.

Jewellery requiring hallmarking may need approximately one additional week before dispatch.

Production times may vary depending on the complexity of the design and availability of materials.

For pieces requiring modifications, bespoke commissions or special requirements, production and delivery times will be discussed and agreed individually with the customer.

If an unexpected delay affects your order, we will contact you as soon as possible.

2. UK Shipping

We deliver throughout the United Kingdom.

Shipping charges are calculated at checkout based on the delivery destination and available shipping methods.

Once your jewellery is completed, it will be carefully inspected, securely packaged and dispatched using an appropriate postal or courier service.

3. International Shipping

We are pleased to offer international delivery.

International shipping charges are calculated at checkout and vary depending on the destination and available delivery services.

International orders may be subject to customs duties, import taxes or local handling fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these additional charges are not included in our prices or shipping fees and are the responsibility of the recipient.

Customs clearance may occasionally cause delivery delays beyond our control.

4. Delivery Times

Delivery times are provided on individual product pages and reflect the estimated time required to prepare and deliver your jewellery.

Our standard production period is 7–14 working days, with additional time where hallmarking is required.

Actual transit times depend on the delivery destination and selected shipping service.

If your order is delayed, we will work with you to resolve the situation in accordance with applicable consumer law.

5. Packaging

Every piece of AdeM by Hand jewellery is carefully inspected before dispatch.

Your jewellery will be securely packaged to protect it during transit and presented with the care and attention appropriate to a handcrafted creation.

6. Lost or Damaged Deliveries

If your jewellery arrives damaged or your parcel has not arrived within the expected delivery period, please contact us promptly.

We will investigate the issue with the delivery provider and arrange an appropriate resolution.

We remain responsible for the goods until they are delivered to you or to a person you have nominated to receive them, except where the law provides otherwise.

7. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your delivery details, please contact us as soon as possible.

We will endeavour to amend the address before dispatch, although changes cannot always be guaranteed once an order has been shipped.

8. Bespoke Commissions & Modifications

For jewellery requiring individual modifications, bespoke designs or special commissions, production and delivery arrangements will be agreed with the customer before work begins.

Any subsequent changes that affect the agreed schedule will be communicated and discussed with the customer.

9. Contact Us

For questions regarding production times, shipping or delivery, please contact us through our website.